We accept returns of all products within 15 days of delivery, except personalized items and hard drives, DVDs, and CDs that have been opened. Orders of three or more custom-made items, such as prints and apparel, may not be returnable; please call customer service at 1-800-897-8666.

Shipping Delays. The Cartoon Bank will refund shipping charges if an item ordered with rush shipping does not deliver on the date expected or promised.

Gifts. We will gladly exchange an unwanted gift for another item of the same value within 15 days of receipt.

Damaged Goods. If you receive an item that was damaged when it arrived, please return it to our fulfillment vendor. The item must be returned within 15 days of receipt. Please call customer service at 1-800-897-8666 for details.

Licensing Rights. In the event that you cannot use a cartoon that you have purchased for licensing use, the Cartoon Bank will refund you 50% of the cartoon's purchase price if notified within 60 days of the date of purchase. For details, please call your licensing representative, or call 1-800-897-8666 to speak with a customer service representative.

Customs, Duties, and Taxes. Orders that are shipped outside the U.S. may be subject to import taxes, customs duties, and fees levied by the destination country ("Import Fees"). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, and customs procedures may cause delays beyond our original delivery estimates. Please contact your local customs office for further information.